OUR STORE POLICIES
Transparency and Care
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions! We are a print on demand company and all products are made to order. We print in-house company and do not use outsourced manufacturers to print our merchandise. All orders will ship together.
Processing
Apparel takes 3-5 business days to create. In some cases, due to item back order, there may be a slight delay, (usually of no more than 7 additional days). Once your order has shipped, you will receive your tracking number to the email you provided during check out.
Shipping
All US orders will be shipped via customer choice of, USPS and UPS. Once your order has shipped, you will receive your tracking number to the email you provided during check out. Due to the events regarding COVID-19, delays are worldwide with production/shipping times that could possibly extend up 4 to 5 days. US customers can expect to receive their item(s)within 4 business days or less. We do currently offer expedited shipping for an increased fee. Please contact directly for this option.
Canadian customers can expect to receive their item(s) in 10 business days or less. We do not currently offer expedited shipping. International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping. International customers are responsible for any duties associated with purchase.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
Expedited shipping is an option, however; please note expedited shipping accelerates the shipping time, not the processing time. The expedited shipping time frame is between 3 to 5 business days. Please email to inquire.
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SHIPPING:
PLEASE ALLOW 7-10 BUSINESS DAYS (MONDAY -FRIDAY) FOR TRACKING INFORMATION. WE ARE A PRINT ON DEMAND BUSINESS AND MAKE ALL ITEMS TO ORDER.
Cultured Pearl Tees accepts returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions. We do not offer refunds on items due to incorrect size is chosen, change of heart on color (where applicable), etc.